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While we have multiple examples in the furniture industry of this trend, it is important to note that it is not our industry alone. New buildings are being proposed by developer/designer/construction teams responding to criteria as simple as square footage and user type. Consulting firms offer new processes or structures that define results, not methods. Naturally, less definition of the deliverable means the responding team must demonstrate their capabilities and create the impression of little to no risk to the client. The product’s quality, durability, application, look, feel and cost will match their expectations. The service will be completed correctly, on time and won’t be repeated. Nothing will fall apart.
With most of us, the risk IS relatively small because businesses understand the value of long term relationships over short term profits. Reputation has become more important that specification. Nevertheless, there are individuals and organizations who will make their profits through short-cuts which clients may not perceive, at least not immediately. In the end, the value is brought by the team over the product or even response. And, in these days of easy partnerships and rapid growth, there is perhaps another reason for a more experienced team, with references. Perhaps that will become the new detailed specification.
About the Author:
Bryant Rice, Strategic Consultant, is our Workplace Warrior. He deals out strategy, perspective, and opinions. Bryant brings over 30 years of experience to SideMark as an architect, planner, workplace strategist, facilities manager and furniture manufacturer. Bryant holds a Bachelor of Science degree in Architecture from the Georgia Institute of Technology as well as a MArch and MBA in Architecture and Business Administration from the University of Illinois. To contact Bryant, email him at firstname.lastname@example.org